This Policy explains when and why we collect personal information about people who visit our website and/or sign up to services online (website) or offline (signed contract agreements), how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website or by returning a signed contract agreement to us, you are agreeing to be bound by this Policy.
The protection of your data is one of the most important principles of ItsmirHosting.
You can reach us via the contact form: https://itsmirhosting.co.uk/contact.php or via mail:
Data Protection Officer:
Data Protection Officer
67-68 Hatton Garden
City of London
London EC1N 8JY
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our services or sign-up to use our services via our online billing platforms. We also obtain information about you should you complete and return a signed contract agreement to use our dedicated server or connectivity services.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, contact number, IP address, and information regarding what pages of our websites are accessed and when. If you purchase a service from us online, your payment information (Credit/Debit card/PayPal/Direct Debit) is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture, storage and processing of transactions.
Do you store my credit card information?
No, we do not store any credit/debit card or other financial information.
How is your information used?
We may use your information to:
- ‣ Provision any orders that you have submitted to us including those for recurring services so that we know who is using them;
- ‣ Issue VAT invoices for the services being taken;
- ‣ Carry out our obligations arising from any contracts entered into by you and us;
- ‣ Notify you of changes to our services;
- ‣ Notify you with any upcoming maintenance schedules which may affect our services;
- ‣ Notify you of any outages which may affect our services;
- ‣ Respond to any queries you have raised with us relating to our services;
- ‣ Send you communications which you have requested and that may be of interest;
Who will receive my personally identifiable information?
Our internal staff and our direct agents, such as our credit card authorisation service. For domain registration account establishment your information will be shared with our registration partners, Internet Domain Service BS Corp and MijnInternetOplossing B.V. In both cases this is done over an SSL encrypted connection to their servers.
Will you ever sell my details to another company?
Absolutely not! We will never sell or share your information with a third-party not outlined on this page.
How long will personally identifiable information be kept?
How you can access/correct your information
You can access all your personally identifiable information that we collect by logging into your password-protected ItsmirHosting account and selecting to update your 'My Details'. We use this procedure to better safeguard your information. You can also correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
The right to erasure (also known as the 'right to be forgotten')
You may request that we delete your personally identifiable information, and we shall attempt to accommodate such requests. However, we may retain and use this information for such periods of time as required or permitted by law or best business practices.
Your personal information following termination of account
When your ItsmirHosting account is terminated/cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in “deactivated” status within our corresponding databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary in order to resolve disputes or enforce our agreements.
We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about users upon a valid request by government or law officials that we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or to stop activity that we consider illegal or unethical.
Security precautions in place to protect the loss, misuse or alteration of your information
When you send us personal information, we take steps to ensure that it is treated securely. All information that you submit via our websites and online portal (including credit or debit card details) is encrypted and protected with 128 Bit encryption via SSL (browser url starts with https and padlock will appear in address bar). The data is stored on servers that only our own staff fully administrate and protect with hardware firewalls.Once we receive your information, we make our best effort to ensure its security on our systems. Where we have issued (or where you have chosen) a password which enables you to access the online portal, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We do not use any personal information for profiling however we may use your personal information to detect and reduce fraud.
Use of 'cookies'
Our website uses the following third party cookies which allow us to continually improve our website experience and advertising campaign performance.
Google Analytics is a popular tool used by millions of websites worldwide which provide helpful analysis of our website visitors i.e. where they have come from, what did they search to find us, what page they arrived on and how they navigate/use the site. The information generated by the cookies about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google undertakes not to associate your IP address with any other data held by Google.
Transferring your information outside of Europe
As part of the services offered to you, depending on the type of service being taken, the information which you provide to us may be transferred to and processed and stored by other organisations based in countries outside the European Union (“EU”) in order for that service to be supplied. For example, this may happen when an international domain name (i.e. .com) is registered or an SSL certificate/PCI scanning service is ordered.
What if I think that you are not adhering to this statement?